Client Service Team:

The resolution of claims, billing, enrollment, and general service issues is the main purpose of this team. A dedicated field representative, backed up by two internal service representatives, will support you. The team averages over 15 years of member services experience and utilizes a tracking system to ensure your satisfaction.

Benefits to your organization:

  • Less time handling repetitive service issues

  • Faster and better resolutions to service issues

  • Increases HR's time to recruit and train new employees

  • Understanding benefit plans improves employee morale

The functions of this team will include:

  • Present carrier renewals and negotiate rates with carriers

  • Monitor monthly claims experience and negotiate rates with venders

  • Benchmark plans against norms and similar organization

  • Conduct enrollment meetings to discuss issues, claim questions and plan design changes 

  • Act as the Benefits Department for your company

  • Address questions and issues affecting the employees of the your organization

  • Provide an employee call center for employees and administration

  • Pro-actively review all benefit offerings annually


Human Resources Support Center

Additional Services

The HR Support Center offers unparalleled HR Expertise whenever you need it. Including HR on Demand: You can access our HRCI-certified HR Pros by phone or email and talk live about any HR quesiton you may have! The HR Support Center provides access to exclusive, industry-leading HR tools and resources. From employee handbooks, job descriptions and other commonly used HR documents, to up to the minute law alerts, easy to understand state and federal law libraries, and unique training videos, the HR Support Center will help  you effectively manage all HR compliance and employee relations needs. Our cloud based solution is available 24/7, at no cost to the client.


Feature include:       

- HR on Demand: Live help from our  HRCI-Certified HR Pros                                                         

-Customizable employee handbook template
-Wide range of job descriptions

-Quick Guides and checklists on common HR topics, -including Health Care Reform, Hiring, Termination, and more

-Extensive, easy to understand federal and state law libraries

-Excusive Training On-Demand videos

-Custom Built HR podcast

-3- minute HR Audit to help quickly identify HR compliance gaps

-Weekly HR Snapshots emails featuring a Q&A on -trending HR topics

Please see the PDFs for further insight:

BeneStream is a result of ACA expansion and has proven very effective in groups like yours by:
- Lowering benefit costs to the employer
- Eliminating most benefit costs to eligible employees
- Helping the employer avoid penalties under the ACA mandate
- Providing a comprehensive benefit program to eligible employees
- Reducing costly employee turnover

- Reduces fraudulant work comp. claims

Please see the short video above and the PDFs below for further insight





HR Pros

HRSC Overview





WSJ Article

Wash. Post


Health Advocate

Health Advocate is a 24 hour, 7 day a week service.  They will service your employees and their families in the following ways:

      -Identifying providers and Centers of Excellence

  • -Making hard to get appointments with the highest rated providers

  • -Claims assistance and Grievance Advisor

  • -Senior Navigator; assistance with eldercare issues (even for members of the family who are not in the plan)

  • -Assistance with care, fee negotiations, English speaking doctors and transportation, when receiving service outside the area

    Benefits to the Client:

  • -Improved employee moral

  • -Better utilization of the benefits plan

  • -Reduction in claims issues

  • -Educated employees getting the most out their benefits plan

  • -Less stress on the benefits department

Please see PDFs below for further insight:

H.A. Intro





Other Services

Department of Labor Audit Preparations:

PBC will provide comprehensive preparation for avoiding and surviving a DOL Audit at no cost to the client, through O.C.A. Benefit Services.


Legal review of Affordable Care Act compliance:

PBC/KTB will provide free legal advice after reviewing the client’s benefits program for ACA compliance.

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